Shipping & Returns

Australian Residents

Shipping Cost Soku Swim offers Free Australia Post Tracked Express Shipping to residents of Australia on all orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders placed before 1 pm AEST are dispatched the same day. Express Shipping delivers within 1-4 business days.

Tracking Your Order As soon as your order ships, you will receive a Shipping Notification email with tracking information.

New Zealand Residents

Shipping Cost For residents of New Zealand, Soku Swim provides Free Australia Post Tracked Express Shipping on orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders are dispatched the same day when placed before 1 pm AEST. Express Shipping delivers within 2-5 business days.

Tracking Your Order You will receive a Shipping Notification email with tracking information when your order is shipped.

United States Residents

Shipping Cost Residents of the USA enjoy Free USPS Tracked Express Shipping on all orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders placed before 1 pm AEST are dispatched the same day. Express Shipping delivers within 3-6 business days.

Tracking Your Order A Shipping Notification email with tracking information will be sent as soon as your order is shipped.

Canada Residents

Shipping Cost For Canadian residents, Soku Swim offers Free Canada Post Tracked Express Shipping on orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders are dispatched the same day when placed before 1 pm AEST. Express Shipping delivers within 3-6 business days.

Tracking Your Order You will receive a Shipping Notification email with tracking information when your order is shipped.

United Kingdom Residents

Shipping Cost Residents of the United Kingdom receive Free Royal Mail Tracked Express Shipping on all orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders are dispatched the same day when placed before 1 pm AEST. Express Shipping delivers within 3-6 business days.

Tracking Your Order A Shipping Notification email with tracking information will be sent as soon as your order is shipped.

Rest of World

Shipping Cost Residents from the Rest of the World receive Free Tracked Shipping on all orders over $100. Orders under $100 incur a $4.95 postage fee.

Delivery Time Orders placed before 1 pm AEST are dispatched the same day. Shipping typically takes 5-10 business days, depending on your location.

Tracking Your Order You will receive a Shipping Notification email with tracking information as soon as your order ships.

At Soku Swim, we are dedicated to enhancing your customer journey. That's why we offer a 30-day money-back guarantee if you're not satisfied with our products.

Returns Policy

Products can be returned within 30 days of delivery for a Full Refund. Items must be in their original condition, unused, and in their original packaging. To initiate a return, please include your receipt or proof of purchase in your parcel and contact us through our Contact Page. We process all returns within one week of receiving your items and will notify you via email with the details of your processed return. If you believe your product is damaged or faulty, please contact us.

Buyers are responsible for the shipping costs when returning items, and these costs are non-refundable. Unfortunately, we cannot accept returns or exchanges if 30 days have passed since you received your order. To start a return, please message us via the Contact Page with your:

• Full Name
• Order Number
• Request for Return

Refunds

Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, please check your bank account, contact your credit card company, and your bank. If you've done all of this and still haven't received your refund, please contact us via our Contact Page.

Orders

How Can I Pay?

We accept Visa, Visa Debit, MasterCard, American Express, and prepaid debit cards.

Is It Safe to Order Online?

Absolutely! Dekota Swim is a member of "Verified by Visa" and "Secure by Mastercard," providing additional security for online card transactions. We use industry-standard encryption systems to protect sensitive information, ensuring your data remains secure.

How Do I Know If You've Received My Order?

Once you've placed your order, you'll receive an order confirmation message containing your order details. This information will also be emailed to you, but it may take up to 30 minutes to arrive. When our warehouse team processes your order, you'll receive a second email confirming that your order has been shipped. If you don't see the email, check your spam folder.

Can I Make Changes to My Order?

Unfortunately, once your order is placed, our warehouse team begins processing it quickly, making it impossible to make changes.

Can I Track My Order?

Once you receive your shipping email, you can check the status of your order at any time.

Can I Cancel My Order?

Regrettably, once your order is placed, our warehouse team immediately starts processing it, and changes or cancellations are not possible.

What Should I Do If I Receive an Incorrect or Faulty Item?

If you receive an incorrect or faulty item, contact us within 30 days of receiving your goods through our Contact Page with your order number, and our Customer Care team will address the issue promptly.

How Long Will Shipping Take?

Orders are dispatched within 24 hours of being placed, and Express Shipping typically delivers within 2-5 business days.

What If I'm Not Home When My Parcel Is Delivered?

The shipping company will attempt a direct delivery, and if no one is home, they will leave the parcel in a safe space on your property. If no safe space is available, your order will be taken to your local post office for collection.

Will a Signature Be Required on Delivery?

If you or a neighbour is home to accept the delivery, a signature will be required. If no one is available to receive the parcel, the carrier may attempt to leave it in a safe location, leaving a card to advise you or confirm that the parcel is at the local depot. You can then contact the courier for collection or rescheduling a delivery date.

Can I Ship to a Different Address Than My Address?

Absolutely! You can have your parcel shipped to a different address. If you choose to have your parcel delivered to your workplace, ensure you provide the company or organization's name in the address field, along with the contact name for a successful delivery.

What If My Parcel Doesn't Arrive?

If your order hasn't arrived within four days after the promised shipping date, please contact us to address any potential shipping delays. If you still haven't received your order after this period, contact us with your order number for further assistance.

General

Do You Have a Physical Shop?

Dekota Swim operates exclusively as an online retailer.

Can I Pre-Order an Item?

Due to the exclusivity and quick turnaround of our stock, pre-orders are currently unavailable.

Technical

I've Forgotten My Password, What Should I Do?

If you've forgotten your password, click the "Forgot your password?" link next to the login button and follow the instructions. Feel free to contact us if you continue to experience problems.

How Do I Change My Email Address?

For security reasons, we do not allow changes to email addresses. If you need to use an alternative email, please create a new account.

How Do I Unsubscribe?

You can unsubscribe by clicking the 'Unsubscribe' button at the bottom of the email newsletter.

Do I Have to Order Online?

Dekota Swim is an online retailer, providing a fast, safe, and secure payment option for the best shopping experience.

Is It Safe to Order Online?

Yes, it's safe to order online. We use industry-standard encryption systems to protect sensitive information, ensuring secure transactions.

Payment Options

You can pay using Visa, Visa Debit, MasterCard, and American Express.

Checking Out

By clicking the "Checkout" button in your cart, you'll be prompted to log in or create an account. If you don't have an account, provide your shipping and billing address information. If you have a discount code, you can enter it at this stage. Complete your order by reviewing the totals and entering your payment information, then click "Pay Now." You'll receive an order number and an email confirmation once your order is placed.

When We Have Received Your Order

Upon placing your order, you'll receive an order confirmation message with your details. This will also be emailed to you, typically within 30 minutes. Once our warehouse processes your order, you'll receive a second email confirming shipment.

Incorrect or Faulty Items

If you receive incorrect or faulty items, contact us within 30 days of receipt with your order number for prompt assistance.

Payment from Your Account

In case of payment issues, your card issuer or a member of our Customer Care team will contact you.

If you have any other questions or issues, please email us. Xx